Frequently Asked Questions
How long does shipping take?
- Print on Demand products: For US orders, it takes around 3-5 business days, but almost 90% of our packages gets delivered earlier than the estimated delivery date.
- For Canada, UK & EU: 5-10 business days
- Rest of the world: 7-14 business days
I made a mistake with my order info; how do I correct it?
- Kindly email us support@bellagantgifts.com within 24 hours as your order has not been shipped yet and is in the production stage. Once the order has been shipped, we can no longer make any changes.
How do I cancel an order?
- Here at Bellagant Gifts, we pride ourselves with our fast order processing and shipment. As soon as an order is placed, our team of beautiful moms immediately prepare it for dispatched. Thus, we can only approve order cancellation requests within the first 24 hours after an order is placed. Just email us at support@bellagantgifts.com.
How do I track my package?
- You will receive an email with your tracking number and the courier information after the order has been made and shipped out!
My order has been marked as delivered, but I have not received it.
- Please ensure the following steps are taken:
- Double-checking your mailbox (If owned).
- Sometimes the order gets delivered 1 or 2 days after the scheduled delivery. So, we please ask you to be patient.
- You can call the local post office with your tracking number and ask for a more detailed report on your order.
I tried to call +1 (804) 774-7218 but I can't get through.
- Please note that our customer service team is only available during regular office hours, Monday through Friday (9am - 5pm Pacific Standard Time). If you need assistance outside our office hours, please email support@bellagantgifts.com and we'll get back to you in no more than 24 hours.